Return & Replacement Policy

Effective date: July 16, 2026

Ready-to-order products

Contact NG Digital within 7 calendar days of delivery if a ready-to-order product arrives damaged, contains the wrong item, or has a manufacturing defect. Photos of the product, packaging, and shipping label may be required before a replacement or refund is approved.

Compatibility

Customers are responsible for reviewing listed measurements, shapes, mounting styles, and compatibility notes before ordering. Vehicle year, make, model, toolbox model, or brand name alone may not guarantee fitment.

Custom and personalized products

Custom-designed, personalized, made-to-measure, and fitment-specific products are generally not returnable because they are produced for one customer. NG Digital will work with the customer when the delivered item differs materially from the approved design or confirmed specifications.

Normal 3D-print characteristics

Layer lines, small surface variations, support marks, and minor color differences are normal characteristics of 3D-printed products and are not automatically considered defects.

Requesting help

Email ngservice2026@gmail.com with the order email, a description of the issue, and clear photos. Do not mail a product back until NG Digital provides return instructions.